SHIPPING & RETURNS
In most cases, orders placed Monday through Friday before 1:00 pm EST will ship out the day the order is placed. Orders placed after 1:00 pm EST Monday through Friday will ship out the following business day. Orders placed on Saturday and Sunday will ship on Monday.
We ship using the US Postal Service, UPS & FedEx which take between 1-5 transit days Monday through Saturday. They do not deliver on Sunday.
We also ship using several expedited methods including 2 Business Days and 1 Business Day. We typically use FedEx Express to ship these packages. These Air Services are delivered Monday through Friday (no Saturday or Sunday).
We totally understand that this can be super confusing - so please email us at firstname.lastname@example.org or call us at 301.799.4532 and ask us if you have a specific date you need your gift basket to arrive.
*Sorry...the Contiguous Continental United States does not include Alaska & Hawaii.
Future Delivery: You can order now and have it shipped later! Just mention it in the order instructions box on the last page when checking out.
PO Boxes: We ship to Post Office Boxes using the US Postal Service only. Fruit & Cheesecakes may not be shipped to PO Boxes.
APO/FPO: We ship to APO or FPO addresses using the US Postal Service only.
Your cost for expedited services in the contiguous US are as follows (per gift):
Ground Shipping: Free
3 Day Expedited: $19.99 per gift
2-Day Expedited: $28.99 per gift
Overnight Expedited: $38.99 per gift
Saturday Delivery: $48.99 per gift
Your gift basket is guaranteed to be delivered on or before the promised delivery date by the end of the business day. If your shipment is delivered late, your shipping costs will be fully refunded.
*Our Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee delayed shipments that were caused due to an act of nature like weather or a catastrophic event. Our guarantee is invalid if incorrect shipping information is given or if no one is available to sign for shipment when delivery attempt is made.
All gift baskets containing wine or beer require a signature of an adult over the age of 21 for delivery. Please keep this in mind when choosing where the gift basket will be delivered and calculating the delivery date. Our shipping carriers will make three attempts to deliver the gift before they return it to our store.
Capital Gift Baskets will not be responsible for gift baskets where an adult is not available to sign. We advise that you let the recipient know a gift is on its way.
No refund will be issued as a result of your gift basket contain wine or beer being returned to us due to an adult over 21 not being available to sign for the delivery. However, if the gift basket is returned we will be happy to reship it to another location for only the cost of shipping and handling.
Chocolate in Warm Weather
During warm weather months (typically May-September), the chocolates contained in gift baskets may be substituted to avoid damage due to melting. Items containing chocolate must be shipped Expedited to avoid melting. If you choose a method other than Expedited, Capital Gift Baskets will not be held responsible for damage if melting occurs. If your gift recipient is not available at the time of delivery, we cannot be responsible for damage that occurs to those gifts having their delivery delayed or items delivered and left unattended in warm weather.
If you are shipping to a hospital, please be aware that often gifts are shipped to the receiving department and then need to be taken by hospital staff to the patient. We are not responsible for gift baskets becoming lost or misplaced once it is delivered to the hospital, failure of the hospital staff to deliver the gift to the patient's room or arriving after a patient has been released.
Please select Next Day Air or 2nd Day Air if recipient is expecting a short hospital stay. If you are unsure of how long your intended recipient will be in the hospital, please have the gift shipped to a recipient who can take the gift to the hospital or ship it to their home.
Name, Company Name (if applicable), Street Number and Street Name, Floor, Suite, or Apartment Number (if applicable), City, State, Postal Code and Telephone Number.
*We encourage you to double check the address with your before you place your order as we are not responsible for gift baskets not delivered due
to an incorrect or incomplete address provided.
CHARGES: There is a $16.00 address correction fee per gift basket to reroute a gift after it has left our warehouse. This includes changing the street number, adding an apartment or suite and correcting a postal code. The $16.00 fee is also charged if your gift recipient has moved, you have provided an improper address or any package is refused or rerouted by the recipient.
Please contact Customer Service at email@example.com if you wish to return your gift basket. All gift baskets should be returned within 14 days of delivery in their original packaging. All other claims (damage, not delivered on time, etc.) must be made within 14 days as well.